Customer focused needs analysis
October 22, 2023
Customer focused needs analysis

Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Customer Data Platform
Overall Satisfaction with SAP Customer Data Solutions
SAP is fantastic as a whole for providing purpose-built applications. The SAP Customer Data Solutions platform is exceptionally positioned in this manner for giving me the most relevant and up-to-date information on my company's customer base that I engage with. Using SAP Customer Data Solutions I know the most pertinent needs of our customers and how best to direct them. This could be through adjacent departments such as Technical Support, Customer service, Operations, Accounting, Marketing, or Sales. I consider it a magic crystal ball of how best to accommodate accounts on the fly. This is always a plus in complaint resolution or product pitchs.
Pros
- Customer focused analysis, I have the latest awareness of the customer's perspective.
- Historical view. This gives me a complete history of the activities behind their reason for contacting us.
- Speedy resolution. I can share notes and prioritize 'hot' accounts.
Cons
- SAP Customer Data Solutions is so capable it can take time to navigate the nuisances but once mastered it's amazing.
- I'v found some aspects require super user authority or an admin to resolve.
- Many times the customer's attitude would become gratefully surprised when I knew the reason for them contacting us in advance.
- Workflow became much easier.
Do you think SAP Customer Data Solutions delivers good value for the price?
Yes
Are you happy with SAP Customer Data Solutions's feature set?
Yes
Did SAP Customer Data Solutions live up to sales and marketing promises?
Yes
Did implementation of SAP Customer Data Solutions go as expected?
I wasn't involved with the implementation phase
Would you buy SAP Customer Data Solutions again?
Yes
Comments
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