Robust solution to establish a highly integrated and efficient customer service structure
October 20, 2023
Robust solution to establish a highly integrated and efficient customer service structure
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Service Cloud
Leveraged the application to enable customers to easily communicate issues and ideas with our company as well as follow the progress of their service requests. The application reduced duplicate and inaccurate service requests and enabled our company to automatically route customer service requests to the right customer service representative.
- Consolidated email, phone and website contact features into a single platform
- Enabled the creation of an intelligent FAQ system
- Stores records of all customer interactions
- Making reports with multiple filters
- Needs to segregate its offerings in a better way
- Reduced incoming inquiries by 40% per month across all channels
- Increased the number of FAQ content views to 50,000 per month
- Number of clients that recommend our company's post-sales services increased to 93%
Streamlined the overseeing and control of the increasing volume of customers that are active on the company's social media platforms.
SAP Service Cloud offered the level of detail and control we needed to achieve consistent communication with our customers and we made only a few specific adjustments for the product to meet our needs.
Do you think SAP Service Cloud delivers good value for the price?
Yes
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
Yes
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes