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Great application to manage Customer success.
November 06, 2023

Great application to manage Customer success.

Rubu Gogoi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Service Cloud

The tools of SAP have allowed us to improve our service management. Handling complex automation along with easy integration with other SAP solutions has simplified our work management. Tracking resolved issues history of tickets is simpler than ever. All the data can be easily organized and analyzed.
  • Data management and visualization.
  • Managing customer tickets is easier. It shows all the history of tickets raised by customers previously.
  • Easy integration with other applications.
  • Tracking KPIs and tools to analyze data and make data driven decisions.
  • Too many features takes additional time to learn.
  • Reduced TAT for customer resolution.
  • Improved customer service value.
  • Streamlined process and improved KPIs.
Easy to integrate with other applications.
Our customer support team has better productivity and efficient workflow because SAP has allowed us to organize our processes in a simplified manner. It has allowed us to save a lot of time in our work; hence, our team can handle many more tickets.
SAP has fulfilled our requirements and provided the customization we needed. We can extract any data that we require to track the KPIs and improve our output.

Do you think SAP Service Cloud delivers good value for the price?

Not sure

Are you happy with SAP Service Cloud's feature set?

Yes

Did SAP Service Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Service Cloud go as expected?

Yes

Would you buy SAP Service Cloud again?

Yes

Customers can raise multiple tickets, so SAP provides all the previous ticket history of customers. It allows for easy tracking of previous data and saves a lot of time. The customer support team has a streamlined process on SAP that is simple and easy to follow, improving the overall productivity of the team.