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Most Matters in Customers' Relationship
November 14, 2023

Most Matters in Customers' Relationship

Victor Liu | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Service Cloud

SAP Service Cloud has has elevated our client relationship managements effectively by centralizing all clients information and communication history, projects details,streamlining the management of service requests as well as tracking. This platform has facilitated collaborations among team and effective ticketing in customers services. Much is effective in fields services management and assets managements as well as collecting customers feedbacks.
  • Conducting surveys helping understanding customers satisfaction.
  • Perfect in analytics and reporting.
  • Integrations with design tools and softwares ensuring seamless collaboration.
  • Effective security compliance
  • Cost of Implementation,licensing and maintaining is high.
  • Limited customising options.
  • Integrations with non SAP is complex
  • Enhanced customers experience through personalised and responsive customer service.
  • Effectiveness in case management.
  • 360° customer view through consolidated customer data.
  • Real-time analytics and reporting enhancing service performance, customers satisfaction an quick uninformed decision.
  • Perfect customers engagement.
It is effective when we intergrate SAP Service Cloud with CRM,EPR, Marketing automations and other customer facing or internal systems. Also it provides cloud integrations services like SAP Cloud Platform Integration which allows us to connect SAP Service Cloud with various on-premise and cloud applications.
Delivering a more effective,personalised an responsive experience that lead to improve our customers satisfaction and loyalty.
Creation of knowledge base that includes FAQs,articles and solutions, where customers are able to access .
Proactive customers engagement through features like automated notifications, follow-up and communication( on unified communications channels) and efficient case management.

Do you think SAP Service Cloud delivers good value for the price?

Yes

Are you happy with SAP Service Cloud's feature set?

Yes

Did SAP Service Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Service Cloud go as expected?

Yes

Would you buy SAP Service Cloud again?

Yes

With SAP Service Cloud is well fitted to give comprehensive analytics of business requirements aligning with specific needs, define goals and objectives. Perfect in scalability planning ad data quality and clean -up.Best for data exchange and synchronisation between SAP Service Cloud and other applications. With regular monitoring and testing as well as optimizing network configurations.