Item: Brevo
Rating: 1
Author: Stéphane BUSSO

Overall Satisfaction with SendinBlue

Use Cases and Deployment Scope

SendInBlue has been chosen to replace our current in-house emailing solution. It seemed to offer all the features we were looking for, including dedicated IP at a good price.

Pros and Cons

Pros

sendinblue provides a large set of tools, even if some of them need to be requested.
Price is for now. below competition.

Cons

Slow support, it took them 72 hours to answer and 24 more hours to unblock a campaign.
UI/UX would need an important upgrade.

Return on Investment

Not sure yet, but reactiveness of support and the way they need to validate and revalidate all the time, may cause delays in campaigns.

Alternatives Considered

MailChimp, AWeber, Mandrill and GetResponse

SendInblue is clearly cheaper than all other marketing solutions. It is also more technical and may not suit every user. For us it s a good enhancement of our previous in house solution.

Other Software Used

Mandrill, GetResponse, AWeber

Likelihood to Recommend

If you don't need any support, and go for a dedicated IP, and you are a technician, SendinBlue may be a good platform; at least cheap.

Brevo Feature Ratings

Comments

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Erin McKeeby
(Vendor Representative) commented 10 years ago
Hello Stéphane, Thank you for sharing your experience and taking the time to speak with our team over the phone. After discussing the multiple important factors that related to deliverability, we hope this provides a better understanding of your campaigns and sending reputation, as well as how to achieve the best results in the future. Please feel free to contact us with any question or concerns relating to your account. We hope your future interactions with our team will continue to be helpful. Kind regards, Erin - SendinBlue
Stéphane BUSSO
commented 10 years ago
Hi Erin, Actually, your team and I haven't had chance to discuss deliverability issues. The call was to ask me about my negative review and try to find an arrangement., or to close my account if I was not satisfied with your service. Regarding the deliverability issue, I agree that 500 contacts taken out of 37000 got very bad rates (open and click), much lower than I get with this list. But this 500 were not representative of the list as they were all sent to yahoo servers, and yahoo is not the best to track open rates. Even I still not get how you manage deliverability exactly, having purchased a dedicated IP, I will continue to use your service as it still provide a good alternative to marketing platforms for people who want a dedicated IP. Now I'm waiting for few blocking bugs to be fixed on automation platform to be able to continue my journey with SendInBlue. Regards, Stephane
Erin McKeeby
(Vendor Representative) commented 10 years ago
Hi Stephane, Thanks for letting me know - we want to ensure you receive the information needed to be successful. We would welcome the opportunity to discuss deliverability with you and would be happy to answer any questions that you have. Please email us at contact@sendinblue.com to schedule a call at your convenience with a team member who is familiar with your account. We look forward to assisting you! Kind regards, Erin - SendinBlue
Piero Mattirolo
commented 8 years ago
I think Stéphane's main criticism concerned the support service. As a matter of fact, I too view the response time as absolutely substandard and basically unacceptable. One of the key benefits of email and text marketing campaigns is speed and this is exactly what SendinBlue's service fails to provide. This kind of response time may be acceptable for civil service, but certainly not for private, web driven, companies with global customers.
المنارة للاستشارات
commented 8 years ago
from my pleasant experience with SendinBlue, I support Stéphane BUSSO and Piero Mattirolo. I would like to add that SendinBlue collected my mail list, and they did not validate my account. and after I asked to delete my mail list my request was ignored. even if my email was read (I use mailtrack pro). Sorry SendinBlue you must be honest at least.
- Erin McKeeby
  (Vendor Representative) commented 8 years ago
  Hello there, المنارة للاستشارات - Thank you for sharing your experience, as this is not the typical experience that you should have with SendinBlue's team. In addition to helping honor your request, I would also like to address your case with the team member that you spoke to ensure it's not repeated. It is possible and indeed recommended, to remove your data from SendinBlue if your account will not be in use. It is possible to permanently delete any or all contacts that you wish, directly from your SendinBlue account interface by following the brief steps noted here: https://help.sendinblue.com/hc/en-us/articles/208732929-Can-I-delete-subscribers- You may also export your contact list, export any campaign data, and permanently close your account (removing all data) by following the steps in this guide: https://help.sendinblue.com/hc/en-us/articles/208677629-How-can-I-close-my-account-. I'm sorry that you did not receive prompt assistance with this from the agent handling your help request, but I hope this information is still able to help you. We would also like to follow-up directly with this agent so that we can provide corrective training. If you are comfortable providing the ticket number, please feel free to do so in this thread or by emailing contact@sendinblue.com with the Subject line "Attn: Erin" and link to this post. Thank you again for the opportunity to help. Kind regards, Erin Product Manager, SendinBlue

You get what you pay for