Item: ServiceNow IT Asset Management
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We utilize this software to manage and categorize our configuration database and automate on top of that.

Pros and Cons

Flexible Fields
Custom Assets
Integration with other platforms

Pricing, the software is EXPENSIVE!
UI, their UI is very dull
API extensibility. The features available are great, but to truly make it what you want, you need to put in A LOT of work.

Most Important Features

Searchability
Integrations
Custom fields

Return on Investment

The integrated search has allowed our engineers to find information much quicker
The custom lifecycle rules allow us to see exactly where hardware stands
The custom reports let us gain insight into our evironment.

Alternatives Considered

Combodo iTop and Zendesk Support Suite

This is by far the best software on the market in my opinion for configuration and asset management.

Key Insights

Do you think ServiceNow IT Asset Management delivers good value for the price?

Not sure

Are you happy with ServiceNow IT Asset Management's feature set?

Yes

Did ServiceNow IT Asset Management live up to sales and marketing promises?

Yes

Did implementation of ServiceNow IT Asset Management go as expected?

Yes

Would you buy ServiceNow IT Asset Management again?

Yes

Likelihood to Recommend

I think this software is well suited for organizations that have large and multitenant configuration databases. It really will allow you to be working more efficiently

Powerful Asset Management, but you pay for it!

Overall Satisfaction with ServiceNow IT Asset Management