Item: Constant Contact Lead Gen & CRM
Rating: 9
Author: Mark Rosenberg

Use Cases and Deployment Scope

We use SharpSpring for both CRM and Marketing purposes. We also conduct digital marketing campaigns and support mainly marketing and sales. I like that the software can serve two purposes such as digital marketing, lead scoring and sales funnel management. I have used other software however like how intuitive the software platform is when using SharpSpring.

Pros and Cons

It is very good at tracking lead activities so one can see the history of where contacts go on our website
It is a very organized CRM that flows and is easy to understand
The software benefits are great as it services multiple needs such as marketing and CRM solutions

I would like a way in which one could book mark a contact as favorites
It would also be nice to have sent email added not just left a voice mail or contacted or no answer
Maybe have a little more color graphs when it comes to the anayltics

Return on Investment

The return on investment has been good. The software cover most all our needs
It is really nice that this software services multiple needs for CRM and digital marketing purposes
We enjoy the ease of use and how simple the software is when navigating through different segments

Alternatives Considered

SharpSpring stacks up nicely among the others. I have used separate platforms for either CRM or Marketing and really like the fact that you have all software needs on one platform. The value seems much better than the rest. It keeps our marketing and sales team very organized and that helps with time management

Key Insights

Do you think Constant Contact Lead Gen & CRM delivers good value for the price?

Yes

Are you happy with Constant Contact Lead Gen & CRM's feature set?

Yes

Did Constant Contact Lead Gen & CRM live up to sales and marketing promises?

Yes

Did implementation of Constant Contact Lead Gen & CRM go as expected?

Yes

Would you buy Constant Contact Lead Gen & CRM again?

Yes

Other Software Used

Microsoft 365 (formerly Office 365), Mitel Applications Suite, Zoom

Likelihood to Recommend

It is very good for tracking contacts that show certain interest. The software is very easy to navigate through. It integrates well with other software platforms. It is reasonably prices vs other CRM and Digital Marketing software platforms. I would recommend SharpSpring to others.
The customer service department has been real helpful for all our needs.

Good CRM tool for the money and very easy to use with great customer service

Overall Satisfaction with SharpSpring