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Fantastic service, excellent support, valuable insight!
October 21, 2021

Fantastic service, excellent support, valuable insight!

Trevor Rideout | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

Currently using this system to help make informed suggestions about UI improvements on clients' websites to drive sales and customer user experience on their websites.
  • Filtering analytics and results quickly.
  • Full session recordings.
  • Easy to access results quickly.
  • Would like ability to get more detailed reports in a digest form.
  • Would love to get quick access through a mobile app.
  • Insights and technical tips from Smartlook, based on user behaviour would be great!
  • Better user experience.
  • Happier clients who appreciate the insight into improvement of UX.
Excellent support from the Smartlook team, and great assistance when needed.
Very easy to use, quick to get insights, and always online.

Do you think Smartlook delivers good value for the price?

Yes

Are you happy with Smartlook's feature set?

Yes

Did Smartlook live up to sales and marketing promises?

Yes

Did implementation of Smartlook go as expected?

Yes

Would you buy Smartlook again?

Yes

Couldn't be happier with Smartlook and the ability to get such deep level analytics that influence how we improve overall user experience on our clients' websites, to help drive increased sales and keep users on their websites longer.