Overall Satisfaction with Solarwinds Service Desk (formerly Samanage)
As a construction company, we have utilized Solarwinds Service Desk in a very unique way. We launched Solarwinds for our homeowners and warranty team. This gives the homeowners the ability to log in/email warranty-related items on their homes so that the warranty team can address them and track the tickets as they come in.
- Ability to manage and close out tickets
- Inventory asset tracking
- Service catalog items - Great for on-boarding new employees
Do you think SolarWinds Service Desk (SSD) delivers good value for the price?
Are you happy with SolarWinds Service Desk (SSD)'s feature set?
Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SolarWinds Service Desk (SSD) go as expected?
Would you buy SolarWinds Service Desk (SSD) again?