Solarwinds can do everything but actually produce solar power!
Derek G Desautels Jr | TrustRadius Reviewer
May 08, 2020

Solarwinds can do everything but actually produce solar power!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Solarwinds Service Desk (formerly Samanage)

As a construction company, we have utilized Solarwinds Service Desk in a very unique way. We launched Solarwinds for our homeowners and warranty team. This gives the homeowners the ability to log in/email warranty-related items on their homes so that the warranty team can address them and track the tickets as they come in.
  • Ability to manage and close out tickets
  • Inventory asset tracking
  • Service catalog items - Great for on-boarding new employees
  • Reporting
  • Reporting
  • Reporting
  • Helps us run more efficiently on an internal IT service standpoint
I didn't use Zendesk much but when I used it at a previous company it was years ago and I felt it was very lackluster and didn't have a lot to give. Samanage at the time I was introduced and now has continued to grow and build out its systems making it feel very powerful and intuitive.
Sometimes it's hard to convey the issues you have over chat.

Do you think SolarWinds Service Desk (SSD) delivers good value for the price?

Yes

Are you happy with SolarWinds Service Desk (SSD)'s feature set?

Yes

Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SolarWinds Service Desk (SSD) go as expected?

Yes

Would you buy SolarWinds Service Desk (SSD) again?

Yes

Solarwinds Service Desk is perfectly suited for any company's internal IT functions. Great for IT when onboarding new employees, tracking assets, or managing tickets. The ability to make service catalog items for onboarding is easy, well built, and fully customizable.

SolarWinds Service Desk Feature Ratings

Organize and prioritize service tickets
8
Expert directory
7
Service restoration
8
Self-service tools
7
Subscription-based notifications
7
ITSM collaboration and documentation
8
ITSM reports and dashboards
1
Configuration mangement
9
Asset management dashboard
9