Item: SolarWinds Service Desk (SSD)
Rating: 10
Author: Rawen Qadir

Use Cases and Deployment Scope

We use Solarwinds Service Desk as our main IT Service Management and ticketing system. It is very easy to use and our main tool across the whole organization. With this tool, our users are always getting on-time IT support as there is no chance to miss or forget an IT support request once the ticket is logged in the system.

Pros and Cons

Helpdesk ticketing system
IT Inventory Management
Create QR codes for all assets and use the QR code for easy assets tracking
Audit and check what is installed on our computers

None

Return on Investment

Saved some cost, as we were investing too much money on some previous tools that did not fit our needs.

Support Rating

Best support ever--they are always online to help you if there is an issue. I never had a request or support ticket pending.

Key Insights

Do you think SolarWinds Service Desk (SSD) delivers good value for the price?

Yes

Are you happy with SolarWinds Service Desk (SSD)'s feature set?

Yes

Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?

Yes

Did implementation of SolarWinds Service Desk (SSD) go as expected?

Yes

Would you buy SolarWinds Service Desk (SSD) again?

Yes

Likelihood to Recommend

Solarwinds Service Desk is a great tool for managing the day-to-day IT service desk team, plus it's best to track and control the IT assets. You can also embed surveys to get feedback from the users on how the IT team is helping and providing IT Support. This is very important to find out if there is any issue or delay from your team.

Solarwinds Service Desk: Best for Service Desk and IT Asset Management

Overall Satisfaction with Solarwinds Service Desk (formerly Samanage)