Spiceworks is a great tool for any system administrator to automate their labor intensive jobs
August 09, 2017

Spiceworks is a great tool for any system administrator to automate their labor intensive jobs

Barry Watts | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spiceworks

I am using Spiceworks to inventory hosts, get details on servers connected to our network and monitor up-time. We also use Spiceworks to monitor cloud activity from within the enterprise on a user level.
  • Inventory capabilities are very good. The detail provided makes my job easier to monitor what hosts we have, the OS they are running, software installed, upgrades available and more....
  • Printer alerts for connectivity and ink levels is a plus.
  • Antivirus installations are checked and monitored for updates. I get a report daily on updates that are available as well as any systems with more than one installation of antivirus software.
  • The networking feature needs to be more automated.
  • The graphical network diagram needs to be more flexible and easy to segment.
  • It needs to offer more features to monitor new devices that get plugged into the network on a live and or daily basis.
  • Since it is free, the ROI is immediate.
  • It has saved my department hundreds of hours of manual labor trying to inventory our servers and workstations ($50,000) or more.
  • Spiceworks has also proven to be a reliable tool for reports on bandwidth usage, software installations and upgrades available by host.
It is well suited for Hosts inventory and I would highly recommend it for that. The ability to obtain software installations, mac addresses, bandwidth used and updates that are needed is one of the best I have ever used. I would not recommend Spiceworks for any type of professional network monitoring or configuration.

Spiceworks Help Desk Feature Ratings

Organize and prioritize service tickets
7
Expert directory
7
Subscription-based notifications
8
ITSM collaboration and documentation
8
Ticket creation and submission
6
Ticket response
7
External knowledge base
10
Internal knowledge base
5
Customer portal
10
IVR
6
Social integration
9
Email support
6
Help Desk CRM integration
6