Item: Salesforce Spiff
Rating: 6
Author: Lawrence Wang

Overall Satisfaction with Spiff

Use Cases and Deployment Scope

Spiff is being used within multiple teams across the organization for their incentive plans, and is within the Operations team to handle and code in the backend. It addresses the old problem of just having spreadsheets and more haphazard ways of distributing commission plans. Now we have everything in an organized space for co-workers to look at thanks to Spiff.

Pros and Cons

Pros

Calculates incentive plans for our reps without any additional manual work besides coding the initial plans.
Displays the plans in an easy to read format.
Has multiple resources for accelerated learning of Spiff.

Cons

Some formulas and coding are not that intuitive.
Sometimes Spiff is too transparent with the information that is shared on the reps' plans from a front-end perspective.
There are many workarounds that we code (specifically with statement cards on the front-end) that take more time.

Return on Investment

Less questions from sales reps on the status of their quota for the quarter/month.
Less time to calculate incentives every month.
More visibility into the details of the reps' plans.

Usability

Once Spiff gets going, it's an incredibly useful tool. Especially when the company is so large and many workers are based off incentive plans for their salary, it's a very useful platform. However, the learning curve is pretty steep - especially for people without much coding experience, and may be hard to grasp and frustrating for certain people.

Key Insights

Do you think Salesforce Spiff delivers good value for the price?

Not sure

Are you happy with Salesforce Spiff's feature set?

Yes

Did Salesforce Spiff live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Spiff go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Spiff again?

Yes

Other Software Used

Dataloader.io, HubSpot CRM, ZoomInfo

Likelihood to Recommend

When Spiff is Well Suited: You have a lot of reps and co-workers that need incentive plans, this platform is very useful for a larger team that needs to be consistently updated in regards to their plans.

When Spiff is Not Well Suited: When the company is very small, it's easier to manually calculate a few people's plans than to put all the code in the backend just for a few co-workers.

Salesforce Spiff Feature Ratings

Comments

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Spiff - Incredibly Helpful for a Large Company