Great product for a company with large budgets!
May 21, 2021
Great product for a company with large budgets!
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Social Care
- Community Care
Overall Satisfaction with Sprinklr Modern Care
We used it for social community management and scheduling of paid and organic posts
- Good customer support for clients
- Easy to use interface
- Customizable metrics and fields
- Turn over of client representatives
- Expensive but worth it in the long run
- Social listening is not as advanced as Brandwatch
- Social listening alerts have helped abort potential crisis which cost millions of dollars in losses
- Paid media scheduling has saved time
- Social care SLA monitoring has saved money from having to use a different software for that
Many tools are the same, but the one where I noticed the biggest difference was between Brandwatch and Sprinklr when it comes to social listening. Brand watch has a good and more affordable social listening platform, but it is not as easy to use and requires the client to code keywords versus have user-friendly logic that can be quickly applied to social listening queries.