Item: Sprinklr Social
Rating: 9
Author: Tahseen Fatima

Use Cases and Deployment Scope

We are currently using Sprinklr Modern Sales & Engagement
in multiple teams and across the organization. The business problems that it addresses
and solves are automating social media activities and tasks. It is an
extremely great tool for collaboration between social media teams and
managers. The most important factor involved the analytics on the branch and
customer experience.

Pros and Cons

Automation of social media
Analytics for brand perception
Lists and dashboards

User interface could be improved in speed
Takes time for you to get a hang of it
Can increase the onboarding support

Return on Investment

Employee experience
Great return on investment
Amazing customer experience

Support Rating

In my experience and usage of the application, I would
definitely give this rating because it has everything that a modern
application would have that would solve the problem of analyzing social
media and automating it at every level. I definitely enjoyed the handoff
capabilities and the lists and dashboard which provides you with everything and
all the details of customers and new trends.

Alternatives Considered

Sprinklr Modern Sales & Engagement stacks up [well] against its competitors because it has all the features and functionality
[a] team could expect from this application. And not just that, it has been
updating the application and deploying the latest features frequently that
helps us a lot in our day-to-day operations. I am really happy with it.

Key Insights

Do you think Sprinklr Social delivers good value for the price?

Yes

Are you happy with Sprinklr Social's feature set?

Yes

Did Sprinklr Social live up to sales and marketing promises?

Yes

Did implementation of Sprinklr Social go as expected?

Yes

Would you buy Sprinklr Social again?

Yes

Likelihood to Recommend

In my perspective, I would say Sprinklr Modern Sales &
Engagement is best suited for teams and organizations who are more involved in
automating social media activities, getting a great analytical report on
activity engagement, and generating lists and bolds that helps determine the
trends and events, etc. One of the best tools that one could use for clients
with every information they would need.

Extremely Reliable Data and an Efficient Tool for your business

Modules Used

Overall Satisfaction with Sprinklr Modern Sales & Engagement