Document Solution with Great Customer Service.
June 18, 2023
Document Solution with Great Customer Service.
Score 8 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Square 9 Softworks
We primarily use Square-9's Global Search solution as a document management solution. This has allowed us to have a central location where documents are stored. Before this, we were storing paper files, and no one was able to find anything. There is some automation built into some processes that we need to leverage.
- Customer Service is very responsive.
- They offer product improvements to solve problems.
- Training is available on demand.
- Record retention rules could be improved to allow us to automate procedures.
- We use it for HR, and the indexing isn't as user-friendly as it should be.
- I should be able to Query more, and I cannot.
- Document storage.
- Searchability
- Customer service.
- Able to provide central storage of documents.
- Flexible to allow for upgrades.
Do you think Square 9 Softworks delivers good value for the price?
Yes
Are you happy with Square 9 Softworks's feature set?
Yes
Did Square 9 Softworks live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Square 9 Softworks go as expected?
I wasn't involved with the implementation phase
Would you buy Square 9 Softworks again?
Yes