Square 9 Softworks is exactly what we need it to be
July 20, 2023

Square 9 Softworks is exactly what we need it to be

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

SmartSearch (legacy)

Overall Satisfaction with Square 9 Softworks

We utilize Square 9 Softworks for a multitude of business operations and functions. Document management is a key priority and this software allows us to organize, archive, and approve many different documents as well as create important workflows for our different processes. It has also helped us digitally archive all of our documents. We used to keep many file cabinets of 1000's of printed pages, but now we can rely on Square 9 Softworks to house it all for us.
  • Document retention
  • Workflow process
  • Multiple users
  • Interface can be a bit glitchy at times
  • Due for a modernized look
  • The ability to edit our own workflows would be helpful
  • Allowed us to increase efficiency for invoicing and approvals
  • Workflow has been key for its implementation
  • Keeps us from printing as much as in the past
We can always get timely support when we run into an issue, which is rare. Opening a ticket is simple and they are very responsive (usually same day). The support we do receive is very thorough and friendly. They also follow-up to make sure all issues remain resolved.
Again, the workflow process is key to how we utilize this software. We also appreciate the document storage and retention capabilities, as it has cut down on other internal costs and office expenses.
We only looked at and ultimately chose Square 9 Softworks as our solution.

Do you think Square 9 Softworks delivers good value for the price?

Yes

Are you happy with Square 9 Softworks's feature set?

Yes

Did Square 9 Softworks live up to sales and marketing promises?

Yes

Did implementation of Square 9 Softworks go as expected?

Yes

Would you buy Square 9 Softworks again?

Yes

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