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Good product when it was available. Now discontinued.
September 21, 2021

Good product when it was available. Now discontinued.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Stitch Labs

We used Stitch Labs as the central Order Management System at our business. The purpose was to link all our revenue channels (Amazon, Website, Retail, Wholesale) into one platform. It also managed all of our inventory, order fulfillment, and reporting into one system. It worked okay as a medium range option from an expense standpoint. Unfortunately Stitch Labs was purchased by Square in 2020, and the system has been discontinued. We were forced to migrate to a new platform as it the whole system was shut down in June 2021. If you have a medium size business that wasn't more distribution focused (less on manufacturing) the system worked well. Since the platform has bee completely discontinued to existing and new users I can't recommend it.
  • Manages Inventory at Multiple Warehouses
  • Allows for order processing through multiple channels
  • Links with your accounting system (example QBO)
  • Integrates all revenue channels into one easy to use platform
  • Only distribution focused, does not support manufacturing or assemblies
  • Platform has been discontinued as of June 2021 so no longer available
  • Multiple Channel Order Fulfillment
  • Inventory management
  • Reporting of sales metrics and inventory sale through
  • We had to migrate off this system which was not ideal after being discontinued
  • Was a simple to use medium price range solution to scaling businesses
  • UI/UX was intuitive and was easy to train employees
Since this platform is no longer live it can no longer be used. We chose to move to Brightpearl. Brightpearl is a more powerful system and allows for more customized processes, apps, and features to tailor around specific businesses. The downside is Brightpearl is a bit more expensive. Skubana is also a good alternative to Stitch Labs. They were recently purchased by 3PL Central and is a good medium price range alternative.

Do you think Stitch Labs (discontinued) delivers good value for the price?

Yes

Are you happy with Stitch Labs (discontinued)'s feature set?

Yes

Did Stitch Labs (discontinued) live up to sales and marketing promises?

No

Did implementation of Stitch Labs (discontinued) go as expected?

Yes

Would you buy Stitch Labs (discontinued) again?

Yes

I can't recommend Stitch Labs as it was discontinued as of June 2021 (after being purchased by Square). All existing users have had to move off the platform and it they are not taking new customers. Square has said they are going to relaunch a new version of Stitch Labs possibly sometime in the future, but release date and features have not been announced.