Symantec - Simple, Secure, Safe.
June 30, 2014

Symantec - Simple, Secure, Safe.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review

Overall Satisfaction with Symantec

My organization does not currently use Symantec products. However, I have used it in the past for my own use as well as reselling the product. As a user, it was very effective and simple to use. The interface is very streamlined and the reputation based scanning was good at catching threats and reducing the false positives. As a reseller of the product, I always led with Symantec because of it's ease of use and the ability to manage multiple products from a single pane of glass.
  • Great name in the industry and and very effective security and backup products.
  • Easy to work with support staff at Symantec.
  • As a reseller, the resources that were dedicated to us were best in the industry making it easy to lead with them.
  • Sometimes difficult getting to the correct support staff. A more clear way to contact the right people for support would help.
  • As a reseller, the engagement process can sometimes be confusing. This happens very infrequently but it has happened.
  • Also as a reseller, there have been complaints that there is no uninstall tool when replacing another product with Symantec. Not sure if this has been fixed though.
  • Efficient support staff
  • Responsive partner reps
  • Streamlined product
The engagement process was the best in the industry and the product was easy to explain and sell.
I would have given it a 10 but my organization doesn't currently use Symantec.
Yes, in order for the right product to be selected, the size of the organization needs to be assessed to determine the proper product for the customer. For example, an understanding of the size and function of the company would determine whether the customer needs Backup Exec or Net Backup.