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SysAid review
February 09, 2021

SysAid review

Tobias Raab | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SysAid

Sysaid is used at Tour Partner Group Ltd. to manage all internal group wide Incidents, Requests and Questions toward the IT Department.
  • Incident Templates
  • Password reset
  • SLAs
  • Reporting
  • [Gives] an easy overview of Team KPIs
Depending on who you reach at 1st level support, could be not satisfactory, 2nd level is satisfactory at all.

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

party could be a bit user friendly, but nothing really important missing or not working as expected.
its well suited in Organisations who are base their IT Support and Helpdesk on ITIL and/or SLAs

If you want to get only an overview of how many requests/incidents you get, Sysaid is maybe not the best option

SysAid Feature Ratings

Incident and problem management
9.0
Organize and prioritize service tickets
10
Expert directory
8
Service restoration
9
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
6
ITSM asset management
Not Rated
Configuration mangement
Not Rated
Asset management dashboard
Not Rated
Policy and contract enforcement
Not Rated
Change management
10.0
Change requests repository
Not Rated
Change calendar
Not Rated
Service-level management
10