SysAid - Your IT Processes made Easy
March 23, 2022
SysAid - Your IT Processes made Easy
Score 10 out of 10
Vetted Review
Verified User
Software Version
Help Desk
Overall Satisfaction with SysAid
SysAid is a valuable tool we use to communicate with our end users. It is easy to use for all levels, it gives us great insights into repair issues and possible maintenance trends. It allows for searching older requests to document solutions. It is a great asset management system for us as well.
- Tracks trends in repair.
- Allows admins to monitor what is happening in environment.
- Allows for good communication between tech and end user.
- Great resource for asset management.
- The scroll bar within the scroll bar becomes difficult at times.
- Employees love knowing where their ticket is in the queue and being able to communicate with their tech via the software.
- Users can access the SysAid system any time.
- Tracking the lifecycle of equipment is important.
The communication tools in SysAid are key to user support. Our staff is highly satisfied with the SysAid ticketing system.
We used something called Bridgetrak before turning to SysAid. We are much happier with this product.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes