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SysAider's Review
March 28, 2022

SysAider's Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Help Desk

Overall Satisfaction with SysAid

SysAid is our central and main ITSM. We use it for service automation and data collection of IT incidents, requests, projects, and problem management. We use the data to draw insights, avoid reoccurring incidents and automate repetitive requests.
  • Automatically sorts, routes, and assigns tickets to the right admin or desk.
  • Automate workflow design.
  • Access WMI.
  • Integrates with AD or LADAP.
  • Include PDF and Doc previewers in the helpdesk.
  • We slashed 40 percent of tickets with self-service.
We have reduced 40 percent of the workload with self-service and automation.
Took not much time with the more friendly interface, workflow designer for templating and WMI access allows for easy asset registry and management.
We choose SysAid because great service automation tools and Asset management features.

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

Pronto Xi, Microsoft 365 (formerly Office 365), IBM Cognos Analytics with Watson
With a company of over 5,000 employees, we are looking at hundreds of IT tickets in a week. So we want a system to sort, route, and assign tickets to the right desk or admin. Also to avoid reoccurring issues and automate repetitive requests, or provide user guidance and self-service aid. We also want to manage up to 2, 000 devices ( Desktops, Laptops, Mobiles, Servers, etc)... We are able to achieve these requirements with SysAid's Service Automation, Sel-Service Portal, Knowledge Base, and IT Asset management respectively. Our automation and self-service free up time for IT. So we can really focus on the business-critical and focus-oriented tasks.

SysAid Feature Ratings

Incident and problem management
8.9
Organize and prioritize service tickets
10
Expert directory
8
Service restoration
9
Self-service tools
10
Subscription-based notifications
7
ITSM collaboration and documentation
9
ITSM reports and dashboards
9
ITSM asset management
9.0
Configuration mangement
10
Asset management dashboard
9
Policy and contract enforcement
8
Change management
9.3
Change requests repository
9
Change calendar
9
Service-level management
10