Sysaid, nice IT Management software!
September 18, 2023
Sysaid, nice IT Management software!
Score 9 out of 10
Vetted Review
Verified User
Software Version
ITSM
Overall Satisfaction with SysAid
In our organization, we needed an ITIL model management software. SysAid met our needs. Practical, useful, and fast. Vendor support is excellent. Helped us with incident management, asset, and personnel census. With the expansion of our company managing hundreds of assets along with all business processes was becoming a big problem. Therefore we looked for software that would help us with this, and after several evaluations, SysAid was the answer to our needs.
- Asset management.
- Ticketing
- Workflow
- Management of incidents and problems.
- Model ITIL.
- Patch management.
- Linux machines agent.
- Cost savings.
- Time to resolution of problems and incidents.
- Improved employee work.
Sysaid enabled us to build a ticket management model that suited our needs. SysAid provides the ability to create workflows to handle incidents, problems, and customer requests accurately and according to our paths and needs. It is a very flexible software.
We tried to evaluate ServiceNow, but the vendor immediately discarded us as a small company by their standards. SysAid was the best choice in terms of product price and quick vendor support.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes