SysAid - The quicker tool for success
December 06, 2023
SysAid - The quicker tool for success
Score 8 out of 10
Vetted Review
Verified User
Software Version
Help Desk
Overall Satisfaction with SysAid
We use SysAid as the ticketing system where users can reach out to the IT department in a fast manner if they are having issues with anything. Allows IT support to track, manage, speed up, and deal effectively with incidents. This system give agents the customer details they need to provide personalized service, help support staff coordinate their efforts, and automate repetitive tasks—all of which empower companies to reduce resolution and wait times
- Ease of use
- User friendly
- Manage requests and incidents
- Make dashboard a little modern
- Gets slow once a while using the portal
- More reporting tools
- Makes easy to track
- Great tool for generate reports
- Manages admin records
It helps businesses save time, reduce the risk of human error, and boost workplace productivity.
SysAid offers both cloud and on-premise delivery models, plus different ITSM capabilities and pricing levels from a basic ticketing system, through the help desk, to IT service management software.
Do you think SysAid delivers good value for the price?
Not sure
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes