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Director of Finance's Review of TapClicks
November 08, 2016

Director of Finance's Review of TapClicks

Brandy Lupo | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Modules Used

  • TapReports
  • TapAnalytics

Overall Satisfaction with TapClicks

Our organization currently uses the TapClick dashboard to allow our clients access to their marketing campaigns and analytics for the products and services that our organization provides. Our sales and executive teams also use the dashboard to view client marketing analytics.
  • They send out communications regularly to provide information regarding updates and changes to the platform.
  • They are willing to listen to and take into account any feedback that we provide regarding the platform.
  • The TapClick team members are always friendly, cooperative, and readily available.
  • The platform is not user friendly and is complicated not just for basic users but admins also. The platform is not set up in a logic manner.
  • The reporting tool doesn't have as much functionality and is not easily customized as we would like.
  • The import function that we are currently utilizing is very time consuming and often experiences errors so data is not imported.
A organization that has a smaller customer base would be ideal for this platform and ideally only provides services/products that can be automatically synced with the platform. An organization that has over 3,000 customers where each customer hierarchy is unique, like our organization, is not the most ideal customer for TapClicks. We also sell a lot of products that cannot be automatically synced with the dashboard and therefore it is a very cumbersome, manual process to get the appropriate data into the dashboard to make it useful.