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Great Software! Absolutely essential to daily efficiency
August 22, 2017

Great Software! Absolutely essential to daily efficiency

Dan McComb | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Tenfold

I use Tenfold daily to interface my Cisco Soft phone and my Salesforce account. It allows me to quickly and automatically record all interactions with customers and all my notes are saved directly to Salesforce.
  • Fully automated in logging my notes and recording all necessary information.
  • Quickly identifies and links to account with inbound calls.
  • Streamline and intuitive functions if something needs to be updated on the fly!
  • Occasionally struggles with duplicate account within my Saleforce database
  • Overall increase in efficiency - I'm able to contact many more customers per day than previously due to the time I save on logging and notating each call,
  • Increase customer satisfaction, when everything is logged it's much easy to ensure I'm meeting customers' expectations.
  • My management can quickly and determine the volume of work I'm accomplishing each day and even when my top call times are during the day.
Tenfold is perfectly suited for any scenarios where consistent interaction with customers must be kept organized and easily accessible. Also hugely effective at productively, I'm able to increase my daily efficiency without fear of human logging errors. I wouldn't recommend this product if you're only needing to make 1-2 calls per day.