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User Review: "Tenfold increases sales"
https://www.trustradius.com/contact-centerTenfoldUnspecified7.971101
Maggie Brown McPherson profile photo
May 01, 2018

User Review: "Tenfold increases sales"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Tenfold

Tenfold is being used specifically in our B2B department in order to manage accounts effectively. This helps us stay organized by creating a space to log our calls, and better serve our accounts. As an account manager, I have found that using Tenfold allows for me to set follow updates easily, I know when to reach out to specific customers, and it works seamlessly within the salesforce construct.
  • Log calls in full detail. Time, date, and notes
  • Creates call back times in the future for easy follow up
  • The click to dial function speeds up call times.
  • The calendar pop up when adding in a follow-up time could be prompted by a larger variety of words.
  • Sometimes the click to dial function goes down or is extremely slow to connect the call.
  • Searching for an account can be delayed.
  • This is a question for a high-level analyst, as I work for a large sales organization. But in regards to my book of business, since using Tenfold, the ROI seems very high.
Account management Tenfold is extremely valuable. I think its imperative to have this software when you are speaking to customers many times over. This software may not be appropriate for a call center where you are having a brief and one-time conversation.