User Review: "Tenfold increases sales"https://www.trustradius.com/contact-centerTenfoldUnspecified7.9711012018-05-01T16:31:33.781Z
Overall Satisfaction with Tenfold
Tenfold is being used specifically in our B2B department in order to manage accounts effectively. This helps us stay organized by creating a space to log our calls, and better serve our accounts. As an account manager, I have found that using Tenfold allows for me to set follow updates easily, I know when to reach out to specific customers, and it works seamlessly within the salesforce construct.
- Log calls in full detail. Time, date, and notes
- Creates call back times in the future for easy follow up
- The click to dial function speeds up call times.
- The calendar pop up when adding in a follow-up time could be prompted by a larger variety of words.
- Sometimes the click to dial function goes down or is extremely slow to connect the call.
- Searching for an account can be delayed.
- This is a question for a high-level analyst, as I work for a large sales organization. But in regards to my book of business, since using Tenfold, the ROI seems very high.