Item: Toggl Track
Rating: 8
Author: Marc Duke

Overall Satisfaction with Toggl

Use Cases and Deployment Scope

Toggl deals with the most critical issue my business faces - where is time actually being spent? On which projects and which clients. As a sole trader I use it for everything I do and it is brilliant. Due to the fact that it is so simple to use and very, very easy to get the data that I need the most - what I have spent my time on.

Pros and Cons

Pros

Chrome integration.
Recording time on the app.
Quick and easy reporting of time.

Cons

Linking time to cost/billing.
Linking time to invoicing e.g. connecting to something like Xero.
Adding new clients/projects is a little cumbersome.

Return on Investment

Can see how much time is being spent.
Can see which clients are being over/under-serviced.
Can see what % of time is being devoted to different clients/projects.

Alternatives Considered

Harvest

Harvest has a much more integrated feel for desktop and mobile and the reporting is much, much quicker in terms of time spent. There is also a much clearer functionality to log expenses. It is also more responsive in terms of starting and stopping the watch and setting up projects/codes. But Toggl has a Chrome extension which makes using it quicker than having to open an entire browser page (seconds matter!), I think there is an outlook integration with Harvest but I have not used it.

Support Rating

I have not had much need to use it, the newsletters offer some advice but have not seen much. Have not seen a huge amount in the way of videos either but I have not had any huge issues where the configuration has been a problem and where I have then need to contact someone. From memory, I think there is a chatbox/online chat support on the web site.

Key Insights

Do you think Toggl Track delivers good value for the price?

Yes

Are you happy with Toggl Track's feature set?

Did Toggl Track live up to sales and marketing promises?

Yes

Did implementation of Toggl Track go as expected?

Yes

Would you buy Toggl Track again?

Yes

Other Software Used

Mailchimp, Harvest, ARInsights ARchitect

Likelihood to Recommend

Toggl is brilliant if you have a number of clients or different projects that you want to keep track of time spent.
Not sure how well suited it is to a team environment when people have a limited amount of time on a given client/project, also not sure how well it deals with linking expenses generated on a client and to the process of invoicing for time done. If there was some way to integrate outputs versus time spent that would be even more amazing. But if you are looking for a simple, easy to use solution that enables you to track time spent both on desktop and on mobile/smartphone then there is no better place to start than with Toggl.

Comments

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Worth spending the time to track your time!