Just for basics
March 05, 2018

Just for basics

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

The web site is terrible and the customer service is often unresponsive making it very difficult to consider TriNet for other solutions beyond the basics we already know how to do with it.
TriNet is used for payroll and benefits for the entire company. Using a PEO has enabled us to provide healthcare to our employees at a lower cost than we would be able to get on our own. It is also cost effective for payroll, HR and benefits admin when compared to an in house resource.

Pros

  • Payroll
  • Benefit offerings
  • Onboarding

Cons

  • Any services beyond the basic payroll and benefits are not good. We've tried using them for performance appraisals and expense reporting and their product offerings are cumbersome and poorly designed.
  • Customer service is very unresponsive. Emails go unanswered, etc. There is no single point of contact which makes their services hard to use, except the most basic.
  • Their web site is terrible and difficult to navigate. They released a beta version of a new site which was even worse (I went back to the old one). Reporting is difficult to find.
  • Positive- allowed us to focus on core business functions.
  • Positive- provide competitive benefits given our company size.
  • Negative- wasted time trying to use other TriNet features.

TriNet Feature Ratings

3.5
Employee demographic data
2
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
2
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
5
6.8
Pay calculation
8
Benefit plan administration
8
Direct deposit files
8
Salary revision and increment management
8
Reimbursement management
2
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
6.3
View and generate pay and benefit information
8
Update personal information
8
View job history
Not Rated
View company policy documentation
3
Employee recognition
Not Rated
Asset Management ()
Not Rated
2.0
Report builder
Not Rated
Pre-built reports
2
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
1.0
Performance plans
1
Performance improvement plans
1
Review status tracking
1
Review reminders
1
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
7.0
New hire portal
7
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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