Just for basics
March 05, 2018
Just for basics
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with TriNet
TriNet is used for payroll and benefits for the entire company. Using a PEO has enabled us to provide healthcare to our employees at a lower cost than we would be able to get on our own. It is also cost effective for payroll, HR and benefits admin when compared to an in house resource.
- Payroll
- Benefit offerings
- Onboarding
- Any services beyond the basic payroll and benefits are not good. We've tried using them for performance appraisals and expense reporting and their product offerings are cumbersome and poorly designed.
- Customer service is very unresponsive. Emails go unanswered, etc. There is no single point of contact which makes their services hard to use, except the most basic.
- Their web site is terrible and difficult to navigate. They released a beta version of a new site which was even worse (I went back to the old one). Reporting is difficult to find.
- Positive- allowed us to focus on core business functions.
- Positive- provide competitive benefits given our company size.
- Negative- wasted time trying to use other TriNet features.