1. Home
  2. HR Management Software
  3. TriNet Reviews
  4. User Review of TriNet
Just hearing "TriNet" makes me cringe
April 15, 2022

Just hearing "TriNet" makes me cringe

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

Our company used TriNet for almost 6 years. Full suite of services: Payroll, Tax, HRIS, Benefits, unemployment, LOA, WC, etc.
  • Many benefit plans for employees to choose.
  • Their proprietary HRIS is just a front-end experience. Almost zero customization available, data and reporting were incredibilities limited, functionality was basic as best (quite lacking really), and poor user experience.
  • Benefits were expensive for a PEO and priced based on our group, so there were no "bulk savings" to benefit from.
  • Customer service was sterile and lacking for both administrators and employees.
  • Taxes were inconsistent state by state. Some were your own, some were TriNet. Made is very difficult to manage or even understand our setup.
  • They have mastered making themselves as sticky as possible. The exit process was a nightmare.
Some people were helpful, but you had a contact for every different service, so it was difficult to keep track. answers were generic, basic, and often not helpful.
Some areas like the benefits enrollment on the user side weren't bad, but that is about it. Otherwise, we found it out of date, lacking basic functionality, unable to customize at all, and very limiting to our ability to do our role within HR.
  • I have almost nothing positive to say.
They added in some functionality. Sent some newsletters, but so did everyone else.

Do you think TriNet delivers good value for the price?

No

Are you happy with TriNet's feature set?

No

Did TriNet live up to sales and marketing promises?

No

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

No

Maybe if you are really small, but even then it is concerning as they will make it difficult to exit, so you may be stuck with them for well past when the value scale tips in the other direction.

TriNet Feature Ratings

1.0
Employee demographic data
1
Employment history
1
Job profiles and administration
1
Workflow for transfers, promotions, pay raises, etc.
1
Organizational charting
1
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
1
3.0
Pay calculation
2
Off-cycle/On-Demand payment
2
Benefit plan administration
4
Direct deposit files
6
Salary revision and increment management
1
Reimbursement management
Not Rated
1.0
Approval workflow
1
Balance details
1
Annual carry-forward and encashment
1
5.0
View and generate pay and benefit information
7
Update personal information
7
View job history
2
View company policy documentation
7
Employee recognition
2
Asset Management ()
Not Rated
1.0
Report builder
1
Pre-built reports
1
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
1.0
Performance plans
1
Performance improvement plans
1
Review status tracking
1
Review reminders
1
1.0
Candidate search
1
Candidate development
1
3.0
New hire portal
5
Manager tracking tools
1
1.0
Corporate goal setting
1
Individual goal setting
1
Line-of sight-visibility
1
Performance tracking
1
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated