Typeform Review
April 20, 2018
Typeform Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Typeform
The Typeform platform is being used across the organization at Cartegraph. However, we use it for four main areas: gathering customer satisfaction data, gathering initial project data for small market configurations, marketing style surveys, and administering quizzes and tests. Typeform has been a great platform because of its flexibility and the wonderful user experience it offers for the admin and the end-user. Although we have had some hiccups with it in the two years we have used it, the platform has and continues to improve immensely with each "release." They utilize a continuous release model, which I love because there are days I'll log in and have immediate access to multiple new features.
Pros
- UX for the admin and the end-users
- Survey response insights to understand how end-users are interacting with the system
- Simple integrations through Zapier
- Hidden Fields
- Logic Jumps
Cons
- Better response analytics within the platform, versus having to dump responses into Excel
- More integration options to create and add new records in Salesforce or other CRM platforms.
- Added functionality when utilizing the platform for building tests/quizzes. Particularly saving as you go, timing options, and a more robust calculator function. I understand this isn't their core though so I understand why they have not invested a lot here. We were able to make do with the functionality they have to administer an admin test.
- We have been able to capture some really great insights from leads via different marketing quizzes
- Great tool for customer satisfaction surveys
- Administered an Admin exam using this tool saved us from having to a buy a full-blown test administration platform.
SurveyMonkey is difficult to get a hold of and does not do a good job supporting you in the building process. Typeform is a very agile company, that has maintained it's start-up feel through its growth. When I first signed up we would regularly share information to mutually help each other with different business problems. I was able to show them some of the cool ways I was using their platform, and have them help me through issues. In return, I also gave them insights on effective webinars and some of the ways we have done them internally for training.
I felt unsupported when I used SurveyMonkey, whereas I feel like Typeform is more of a partner.
I felt unsupported when I used SurveyMonkey, whereas I feel like Typeform is more of a partner.
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