Solid tool at a solid price
Anonymous | TrustRadius Reviewer
November 30, 2018

Solid tool at a solid price

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Typeform

We use Typeform across our whole organization, but primarily for customer engagement. We'll send surveys or quizzes to our audience for engagement purposes, not so much for email capture or the like. We may use it at a tradeshow as part of a prize giveaway (with scoring for quizzes) or maybe as a yearly survey to our entire email base to try and get an idea of what our audience wants.
  • Visually appealing. Even though it's become more popular these days, I think Typeform still looks better than most form software available.
  • Smart. With easy logic jumping and calculations, you can do some cool things.
  • Integrations. To follow the conversion funnel you need integration between systems and Typeform has enough to get the job done (with a little IFTT or Zapier support along the way).
  • Embedding on other web pages isn't the smoothest UX yet. There are times when the user is forced to scroll when the viewport has plenty of room and other quirks like that.
  • Typeform may need to start offering more visual customization soon. Typeform was really cool when most people had never seen it before, but it's getting so popular it needs something else to stand out.
  • We use this (so far) only to solicit email addresses or survey our current subscribers so we're making an assumption that the ease of use by the user has increased the likely conversion rate.
We picked Typeform over Google Forms because it just has a lot more features that we use. Google Forms is great when you need a free, basic survey tool, but it lacks the sophistication that Typeform brings to the table. SurveyMonkey has a lot of the features that TypeForm has, but Typeform still has the edge via features, price, and looks.
  • Customer Surveys
Typeform works well for longer, multipage surveys and forms. If you need to have a long form and are having problems with people completing them, Typeform might help.
If you are primarily having your audience use very short forms (1-3 questions) I bet you'd be able to find a faster form for users to complete.

Typeform Feature Ratings

Survey templates
8
Themes
7
Custom logo/branding
6
Question design help
5
Multiple question types
10
Survey logic flexibility
8
Response tracking
8
Data export
8
Standard reports
8
Custom reports
8
Analytics
8
Access controls
Not Rated
Compliance
Not Rated