Typeform Offers Professional, Impressively Designed Forms with a Few Limitations
November 30, 2018

Typeform Offers Professional, Impressively Designed Forms with a Few Limitations

Joshua Singer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Typeform

Our small non-profit trade school does not currently possess a student information database - we piece together databases with applications and softwares to meet our needs. In the case of Typeform, the Marketing & Admissions offices use the software to build out our online application for an individual to apply to our school, with the information filtering into our CRM (HubSpot) by way of Zapier, a software that helps information travel between open source softwares. Marketing also uses Typeform for surveying.
  • Typeform is very user-friendly and requires very little knowledge of back end HTML or coding. Building forms in their platform is very easy and quick.
  • Typeform has very easy-to-use "skip logic" that allows me to create a better form experience for the end user by changing the form based on the user's previous answers. It is very seamless and smooth, and it helps make the form much more personalized and "smart."
  • The analytics are very good, but not quite to the level of "amazing." They give you what you need -- how long it takes people to complete the form, the platform or device they used, etc.
  • All in all, Typeform allows your forms to be better than your average form - its not just a simple, vertical form. It can be interactive, it can be smart, and you can use photos to enhance the experience. For me, without a huge budget to build out a full-on application where users can create accounts and such, it works.
  • Data transfer off of Typeform can be a challenge. We need to use Zapier to connect Typeform with our HubSpot database, and every time we want to make an update to the form, it often creates the need to re-map the fields in order to transfer the data perfectly.
  • A user going "backwards" on the form can be difficult and create an awkward experience for the user.
  • The software does not have any feature or way to allow individuals to start a form, leave, come back, and continue. Once someone leaves, it is gone forever. For me and for what I use the software for, it would be amazing if we could allow a user to bookmark their progress, or even create an account to start their application, returning at a later date to finish. Unfortunately, Typeform does not offer this.
  • We get real-time respondent notifications, which is great, but the format in which they send the email cannot be replicated when going into the software and viewing results. Exporting submissions comes in the form of a spreadsheet, whereas the notification comes in vertically in order, with the question accompanying the response. So, if you do not save these response in your inbox, you're in trouble.
  • Though I don't have hard data, I do feel as though Typeform has encouraged users to complete our form/application more so than they were when we were using a previous solution.
  • Typeform, though not a full solution to our challenge, has given us what we needed at a time we needed it - an impressive looking solution that adds a layer of professionalism into our data collection, especially for something that is key to our organization: accepting student applications.
  • 123FormBuilder (formerly 123ContactForm)
Typeform has proven to be much more impressive than 123FormBuilder. Both were user friendly and easy to set up forms, but quite simply the forms look much better and more professional. 123 ContactForm was a very basic, simple solution to needing forms on a website.
If you're looking for an "advanced," more professional and "impressive" form platform, Typeform is excellent. It is great for surveys. However, if you need to stretch the software to become more, and tie it in with a CRM or database as I have had to, you might hit some speed bumps along the way and it may create some frustrations.

Typeform Feature Ratings

Survey templates
Custom logo/branding
Changes to live survey
Question design help
Multiple question types
Survey logic flexibility
Response tracking
Data export
Standard reports
Access controls