1. Home
  2. HR Management Software
  3. UKG Pro Reviews
  4. User Review of UKG Pro
Integration Difficulties
April 28, 2023

Integration Difficulties

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

The company uses UKG Pro for payroll and time tracking. I am only involved in using their Cognos reporting engine and the associated API to extract data from UKG Pro.
  • unknown
  • In my opinion, customer support often cannot answer questions without pointing us to their consulting group
  • In my opinion, integration of payroll with timekeeping is difficult
  • In my opinion, API support is weak, one one tab of a report can be exported and the API is not at all flexible...
  • I've found integrating UKG Pro into our data environment has been very time consuming
In my opinion, it has greatly complicated extracting data from their system...
N/A

Do you think UKG Pro delivers good value for the price?

Not sure

Are you happy with UKG Pro's feature set?

No

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

I wasn't involved with the implementation phase

Would you buy UKG Pro again?

No

My experience is only in integrating it into our data infrastructure and it has been a nightmare. In my opinion, their reporting engine is terrible, I have worked in IT for decades and worked with many reporting engines and in my opinion, theirs is literally the worst I have ever seen. I believe that is followed up by awkward integration of their payroll and timekeeping systems. Finally their API to automate export of data from their systems is extremely limited, in my opinion.

UKG Pro Feature Ratings

Not Rated
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
3.8
View and generate pay and benefit information
5
Update personal information
5
View job history
3
View company policy documentation
3
Employee recognition
3
Not Rated
Tracking of all physical assets
Not Rated
2.3
Report builder
1
Pre-built reports
5
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

UKG Pro Support

In my opinion, no resolutions provided quickly or at all...
ProsCons
Kept well informed
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
N/A
I cannot