UKG Brings Autonomy!
July 12, 2023

UKG Brings Autonomy!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

We initially chose UKG as our HRIS when we decided to leave our PEO in 2020. It allowed us to effectively bring all HR functions in house including payroll, compliance, time tracking, document storage, recruiting, onboarding, leave tracking, etc. We have 600+ employees at over 120 locations all over the USA. UKG allows us to manage our employee data and care for our team members.
  • Complex location/pay group set up
  • Time tracking, transfers and geofencing
  • Request approvals/workflows for changes
  • Customer support
  • Timecard reporting
  • Delegations
  • HR is now a revenue generator vs. a cost center
  • Time savings - fewer emails sent because changes can be submitted in UKG
  • ability to manage all HR activities within one platform.
All HR functions are now in house because we use UKG :)
We had zero control when we were under our PEO. We had limited access to reports and data, were unable to customize the dashboard, and all changes had to come through HR via email. We have empowered our team members to be able to view and edit their accounts. Managers can see and update employee data. It is great not to be burdened administratively so we can focus our efforts on strategy
ADP was by far the worst platform I've ever used. Terrible customer service and so many inaccuracies.

Paycor was a close second but we went with UKG because it was more comprehensive and allowed for more autonomy.

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

No

Did implementation of UKG Pro go as expected?

No

Would you buy UKG Pro again?

Yes

Excellent for complex payroll situations including multiple states and locations. Great if you have leadership buy-in and the ability to pay for the best platform.

Poor customer service. Tickets take a long time to resolve and each person seems to specialize, meaning you get handed around quite a bit before finding the person who can solve the problem.

UKG Pro Feature Ratings

Employee demographic data
7
Employment history
8
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
1
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
6
Pay calculation
8
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
6
Benefit plan administration
8
Direct deposit files
8
Salary revision and increment management
7
Balance details
6
View and generate pay and benefit information
Not Rated
Update personal information
10
View job history
9
View company policy documentation
9
Report builder
7
Pre-built reports
10
Ability to combine HR data with external data
5
Performance plans
5
Performance improvement plans
2
Review status tracking
9
Review reminders
9
Multiple review frequency
9
New hire portal
8
Manager tracking tools
5
Corporate goal setting
Not Rated
Individual goal setting
3
Line-of sight-visibility
8
Performance tracking
8
Job Requisition Management
6
Company Website Posting
9
Applicant Tracking
9
Notifications and Alerts
7