Overall Satisfaction with UltiPro
Ultipro is being used by our organization. It has been implemented by the Human Resources and Finance departments for use by all of our employees. It is maintained by the Human Resources department. It addresses the business functions such as HRIS, payroll and timesheet management, compensation/performance management administration and recruiting.
- It integrates information across a bunch of different business functions into one product, i.e. recruiting, onboarding, HRIS, etc.
- Information is easily accessible from any of the modules.
- Ultipro has strong reporting capabilities.
- The performance management module needs some help. After this last performance management cycle, we had several issues I would like for Ultipro to address, such as timeout functionality, workflow administration enhancement, and browser compatibility (i.e. missing 'Save' icon).
- The recruitment module is not very intuitive. For example, having to click on the 'Start' link each time to return to the main menu. Also, it is not intuitive or easy to setup forms and templates, as a result, I end up creating most of my documents offline and attaching into UltiPro.
- It would be nice to incorporate the BI functionality within Ultipro. In other words, it would be nice if it was not a separate program, so that the user has streamlined accessibility to running reports. Also, it could be more clear in BI as to which data one is pulling into the reports.
- I have not yet used the salary planning and budgeting tool, but I think that from reviewing this module during the implementation phase, that enhancements could also be made to this module.
- I would like to see Ultipro add a new or enhance their onboarding module to allow for temporary/contingent workers to be onboarded.
- The ROI is difficult to measure. However, I can say that one thing I have noticed is that it is easier to provide customer service to employees because they don't need to visit as often to inquire about process steps. The hiring managers, for example, know that we handle most of the steps on the backend.
We have used Halogen software in the past for our performance management program. Most of our employees love Ultipro compared to Halogen. They feel it is much more user-friendly. However, a feature that Halogen did have that Ultipro does not is a forms library for common performance management form templates. It also had some new employee survey forms to choose from, which I do not think Ultipro has. The performance management program also had a spell checker and grammar helper. Finally, it had a common language library for managers to utilize if they needed samples or assistance in writing a review.
The key questions to always ask during any software selection process surround workflow processes and compatibility with other software programs that your company may use. This is because if the software does not have the capability to address the current or desired processes of your company, then it will not be able to best assist your company in streamlining operations. The other questions surrounding implementation are more regarding desired features of the program, which are more preference-based.
Ultipro was expensive and the implementation was thorough, so we plan to use it for a very long time. Our organization has also switched to/from several software vendors in the past few years, so we are dedicated to making Ultipro work for us.