UltiPro Software
Updated May 17, 2016

UltiPro Software

Marc Green | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

UltiPro is used by our whole company for HR and payroll purposes. It allows employees to log in individually and see all aspects of his/her employment records.

Pros

  • Functionality. Ultipro succeeds very well at permitting complex setups to work consistently. This shows a high level of programming skill.
  • Customer Service. I've dealt with many software companies in the past. Ultipro has the best.
  • Documentation. With so many things that can be accomplished comes a great need for learning materials. And Ultipro offers them.

Cons

  • The overall look. Ultipro is not a painted rocking horse. It offers very little bling. But I prefer function over form every time any way.
  • Its look prohibits intuitive learning. With so many possibilities (ways that companies can create different setups), knowing where to go, how and why things work, takes education. You have to want to learn. If you have users that just want to wait for someone to instruct them, it's going to be a hard road...
  • Training materials often tend toward where to go to do something rather than the how it functions with the rest of the system.
Customer service is fast and well educated on the software. I always get a friendly voice on the phone or through email that is helpful.

UKG Pro Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
4
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
9
Pay calculation
10
Support for external payroll vendors
Not Rated
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
8
Update personal information
9
View job history
10
View company policy documentation
Not Rated
Tracking of all physical assets
Not Rated
Report builder
10
Pre-built reports
8
Ability to combine HR data with external data
4
Performance plans
6
Performance improvement plans
6
Review status tracking
9
Review reminders
10
Multiple review frequency
6
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
8
Manager tracking tools
8
Corporate goal setting
8
Individual goal setting
8
Line-of sight-visibility
Not Rated
Performance tracking
8
Job Requisition Management
8
Company Website Posting
9
Publish to Social Media
9
Job Search Site Posting
9
Duplicate Candidate Prevention
10
Applicant Tracking
9
Notifications and Alerts
10

UltiPro Training

  • Online training
  • Self-taught
Usually very helpful and gets you what you need. Sometimes it's too simplistic and doesn't get into the total integration of how things work with all the modules.

UltiPro Support

Payroll critical issues never fail. They may be stressful due to time constraints, but the support always gets you through.

Integrating UltiPro

Comments

  • Anonymous | TrustRadius Reviewer
    Hi Marc, Thank you for providing us with feedback. We're happy to hear you are enjoying our customer service. Have a great day. Micole Kaye, Ultimate Software

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