In the Beginning, Unitrends MSP was There!
August 02, 2021

In the Beginning, Unitrends MSP was There!

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Unitrends MSP

We are using it across the entire district. When we purchased Unitrends MSP, we had no disaster recovery backup outside of our area. Unitrends MSP was one that we researched and found that it would meet our needs.
  • Unitrends MSP lets us know when we are meeting our capacity limit so we can evaluate what we need to do to not exceed our data limit.
  • We paid a premium price four years ago. Although costs have come down tremendously, we are stuck for another year paying for the premium still.
  • Although we have never had to use our disaster recovery, it helps us sleep at night knowing we have a disaster recovery plan.
Four years ago, Unitrends MSP was reasonable and met our needs, so we signed a 5-year contract. In my opinion, there are cheaper and just as good companies now. In hindsight, I believe we probably should have signed a shorter contract. It met a need that we had and were satisfied when we first began using Unitrends MSP.

Do you think Unitrends delivers good value for the price?

Not sure

Are you happy with Unitrends's feature set?

No

Did Unitrends live up to sales and marketing promises?

Yes

Did implementation of Unitrends go as expected?

Yes

Would you buy Unitrends again?

No

Microsoft 365 (formerly Office 365), SonicWall Analytics, Lightspeed Filter (formerly Relay)
With the premium costs we are paying, we expected to get more benefits with our experience, but that has not been the case. I believe that once our contract expires next year, we will more than likely go with something else.