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The new Standard for Usability Testing
September 23, 2021

The new Standard for Usability Testing

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Userlytics

Userlytics helps me to download the recordings to my device, Highlighting is a useful feature. Mainly it gives unbiased outcomes that help to improve the product significantly. I have the flexibility in detail what participants I intent to use, the filters are really good to get good insights for your design. Overall useful product.
  • Unbiased results
  • Pre user tests
  • Integration with other tools
  • Quick Feedback
  • User interface
  • Mobile support
  • Consolidation of Results
  • Bugs Identification
  • Userflow
  • Heat MAP of focus areas where users are inclined to
  • Definite improvement in the design phase
  • Helps in requirement modification
  • Faster time to market
Userlytics can be a good alternate in terms of price point and has a better integration of apps like invision which helps.
Mobile recording needs to be improved. Nowadays, competitors are way better in terms of functionality comparision.

However getting the right set of users is difficult and Userlytics does that job very well.

Do you think Userlytics delivers good value for the price?

Yes

Are you happy with Userlytics's feature set?

Yes

Did Userlytics live up to sales and marketing promises?

Yes

Did implementation of Userlytics go as expected?

Yes

Would you buy Userlytics again?

Yes

It is well suited for companies which can not afford expensive focus group or even if you are looking for unfiltered opinions, then Userlytics is a great platform.

However, there are better alternates in the market which have a similar price point and can do a lot better. Like User feel etc.

Using Userlytics

13 - Innovation, Transformation, Product Management
3 - QA, Product Management
  • Product Testing
  • Replacing Expensive Focus Groups
  • Quality of Output
  • Using within Design Sprint

Evaluating Userlytics and Competitors

Userlytics Implementation

Even though it takes time to set up. The work is diligent and out of the quality is great
  • Third-party professional services
Change management was a big part of the implementation and was well-handled
  • Longer Setup Time

Userlytics Training

  • Online training
  • in-person training
Well trained Professionls
Decent but not comprehensive

Configuring Userlytics

Very less
Create better setup for clients
No - we have not done any customization to the interface
No - we have not done any custom code
Tablet Support needs to be better

Userlytics Support

They give their best and also reply to queries immediately
ProsCons
Kept well informed
Support cares about my success
Problems left unsolved
Slow Initial Response
No. To early to buy premium
Yes - No feedback post the bug posting
They always give a second chance for users to edit and improve their review. it helps to get better quality overall

Using Userlytics

integration is a plus point and the new user can easily set up tests
ProsCons
Like to use
Relatively simple
Technical support not required
Well integrated
Lots to learn
  • Setup
  • Setting Alternate workflows
Yes

Userlytics Reliability

Integrating Userlytics

Relationship with Userlytics

Upgrading Userlytics