VanillaSoft Review
Updated March 27, 2020

VanillaSoft Review

Arnie Francisco | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with VanillaSoft

VanillaSoft is being used only in our B2B calling efforts. When we switched to VanillaSoft, we get more insights into how everyone's performing, we were able to reach out to a lot more prospects compared to previous CRM, and it increased our deliverables. The on-boarding of new users is very easy. The default page for callers is not hard to navigate, you can easily make 300 calls or even more within an eight-hour shift.


  • Time tracking and performance tracking.
  • User friendly-interface.


  • The "Run Query" button should not require double clicks.
  • Performance visibility.
  • Increased productivity.
I don't think that there's a perfect CRM. There may be some that I evaluated before that are less expensive but VanillaSoft is close to what we need at the moment.

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If a job requires a lot of dials then VanillaSoft is well-suited. If you need email marketing, VS can hook you up with a good structured template creation and an easy-to-use SMTP. They have dashboards if you want to see if your agents are on the phone or not. They have customer service available all the time.


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