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Ease of Use
December 19, 2020

Ease of Use

Obi Ezennia | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with VanillaSoft

VanillSoft is being used to help Call Center Reps to make outbound calls to prospective students that are interested in getting certified or gain the education needed for their next career path. This program overall helps to provide great customer service to those prospective students and to get them connected to the advisors of their school choice.
  • Simple user interface.
  • Easy dialing out feature.
  • Ability to text directly to person.
  • Call tracking feature.
  • Remote use.
  • Occasional slowdowns.
  • Updated user interface.
  • Login feature.
  • Increased visibility.
  • Better management.
  • Increased efficiency.

Do you think VanillaSoft delivers good value for the price?

Yes

Are you happy with VanillaSoft's feature set?

Yes

Did VanillaSoft live up to sales and marketing promises?

Yes

Did implementation of VanillaSoft go as expected?

Yes

Would you buy VanillaSoft again?

Yes

AvePoint SharePoint & Microsoft 365 Migration, AppDynamics, Adobe Dynamic Tag Management (DTM)
VanillaSoft is well suited in the ability to make outbound calls efficiently as well as a source of database when receiving inbound calls when a number is only presented. In addition, it is well suited in managing and providing detailed reports of whom I called, stats such calls per hour and the whom I made contact with over course of a period of time.