Item: Varicent
Rating: 10
Author: Sharon Smith

Use Cases and Deployment Scope

We use Varicent for processing 2 incentives, as of 2023 and plans to onboard 20 more incentive plans within 2 years. Initially, it is solving visibility issues, compliance issues, direct file feed from system to payroll system and removes manual processing. We have cleaned the data going into Varicent and will work on enhancing reporting to employees at all levels.

Pros and Cons

Updated plug and play applications
Covers all my needs from basic to elaborate plan build capabilities and plan documents
Yearly summits, regional meetings, and customer service

If you want something unique added, Varicent asks you to add to their community forum. If enough people want the same option, then they will build it. Otherwise, you have to wait, and it may not get built.

Return on Investment

We haven't had a full year yet, but definite reduction in calculation errors from previous manual process.
Increased transparency in payouts, less disputes.

Usability

It's a system that will last for decades and evolves with the company's needs.

Exceptional Examples of Varicent Support

I meet monthly with my Varicent customer team. They are quick to respond to any issue and direct us to the right support.

Scalability

As we are planning on onboarding 20 more incentive plans with different builds, Varicent has the capabilities.

Key Insights

Do you think Varicent delivers good value for the price?

Yes

Are you happy with Varicent's feature set?

Yes

Did Varicent live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Varicent go as expected?

Yes

Would you buy Varicent again?

Yes

Likelihood to Recommend

Best suited is if the company hires a developer with Varicent background, otherwise, there are 3rd party companies who can be hired as contractors. This is good for short term, but you want an employee hired as soon as possible to help with the build. Otherwise, the build will take much longer, and you want the developer to be on the beginning part of the build to know the history and know the system.

Onboarding Varicent

Overall Satisfaction with Varicent