Item: Varicent
Rating: 9
Author: Peter Motelson

Use Cases and Deployment Scope

We use Varicent to calculate all sales compensation at Quest Diagnostics, as well as to calculate the key Sales Performance metrics that drive the business and that serve as the basis of the compensation plans. Our Sales leaders rely on reporting in Varicent to help them manage their teams, identify high performing reps, and reps that are underperforming.

Pros and Cons

Varicent has the flexibility to perform any calculations needed for compensation or reporting.
Varicent has a user friendly web interface for sales reps and leaders.
Varicent provides many options for importing and exporting data in a variety of formats and from disparate source systems.

The Document management and acknowledgement module has been challenging to use but has been redesigned for 2024.
It would be useful to have more features targeting plan modeling, forecasting and what-if scenarios

Return on Investment

I can't back this up quantitatively but anecdotally we are told that our sales teams can spend less time doing shadow tracking of their territories and more time selling.

Usability

Varicent has invested heavily in usability in both the back end and in reporting and web features for the end user. The reporting platform is updated and enhanced at least quarterly, with new reporting elements introduced frequently into the product. Back end usability is also good. Like any piece of enterprise software there is a learning curve, but most modules are intuitive and user friendly.

Exceptional Examples of Varicent Support

We wanted to start using the native Inquiry/Dispute resolution module, which requires some expertise in order to customize the possible statuses and routing paths to our business. Varicent provided a dedicated professional services team member to guide us through the requirements definition and product customization. They want to see their customers succeed with the product and are collaborative and responsive if we need guidance or assistance.

Scalability

It is a powerful and scalable product, capable of handling very large volumes of data and users. I refrain from giving it a 10 because with larger data volumes it does require some analysis and optimization to avoid long calculation time and/or report response time.

Key Insights

Do you think Varicent delivers good value for the price?

Yes

Are you happy with Varicent's feature set?

Yes

Did Varicent live up to sales and marketing promises?

Yes

Did implementation of Varicent go as expected?

Yes

Would you buy Varicent again?

Yes

Likelihood to Recommend

Varicent grew up as a compensation calculation engine and it certainly excels in that scenario. They have invested heavily in modernization of the user interface for both administrators and end users so that the presentation and user experience are equal to the power of the back end.

Successful 10 year partnership with Varicent

Overall Satisfaction with Varicent