Overall Satisfaction with Varicent
We use Varicent to calculate all sales compensation at Quest Diagnostics, as well as to calculate the key Sales Performance metrics that drive the business and that serve as the basis of the compensation plans. Our Sales leaders rely on reporting in Varicent to help them manage their teams, identify high performing reps, and reps that are underperforming.
- Varicent has the flexibility to perform any calculations needed for compensation or reporting.
- Varicent has a user friendly web interface for sales reps and leaders.
- Varicent provides many options for importing and exporting data in a variety of formats and from disparate source systems.
- The Document management and acknowledgement module has been challenging to use but has been redesigned for 2024.
- It would be useful to have more features targeting plan modeling, forecasting and what-if scenarios
- I can't back this up quantitatively but anecdotally we are told that our sales teams can spend less time doing shadow tracking of their territories and more time selling.
We wanted to start using the native Inquiry/Dispute resolution module, which requires some expertise in order to customize the possible statuses and routing paths to our business. Varicent provided a dedicated professional services team member to guide us through the requirements definition and product customization. They want to see their customers succeed with the product and are collaborative and responsive if we need guidance or assistance.
Do you think Varicent delivers good value for the price?
Yes
Are you happy with Varicent's feature set?
Yes
Did Varicent live up to sales and marketing promises?
Yes
Did implementation of Varicent go as expected?
Yes
Would you buy Varicent again?
Yes