Great experience!
June 03, 2022
Great experience!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Varicent Incentive Compensation Management
We use Varicent to compute periodic payout due to our vendors who are engaged with our organization in a referral capacity. These vendors receive a percentage of the revenue generated on referral business. Payout computation involves complex calculations as vendors receive a commission on each transaction (brokerage). Before Varicent, it was a time taking and tedious process even though the number of payees was comparatively very less at that time.
- A solid system which is free of bugs and the flexibility it provides to make changes
- Great support (multiple channels of support, i.e. Relationship Manager, Customer and Tech Support, Expert Session)
- Education and Training Program
- There is not much to dislike, but if I have to - there is more that they can do with training and education programs
- Making it more user-friendly. Tools are complex to use and there is a learning curve to it - they have kept on improving upon this. So, I would say keep up the good work!
- Internal/operational efficiencies - it has helped us save countless hours which we previously used to devote to comp computations.
- Transparency - our internal teams, leadership and vendors have access
A couple of months ago, some significant changes were required in our Presenter's Structured reports. We set up some time with experts to look into it. The meeting was set up for 2 hours but the changes needed took more than 3 hours. The expert was happy to go beyond his scheduled time to ensure that he resolve all the issues on the same day and that we would not have to wait for another meeting.
Do you think Varicent delivers good value for the price?
Yes
Are you happy with Varicent's feature set?
Yes
Did Varicent live up to sales and marketing promises?
Yes
Did implementation of Varicent go as expected?
Yes
Would you buy Varicent again?
Yes