A great Office365 Backup solution for peace of mind with a fantastic range of features
Anonymous | TrustRadius Reviewer
Updated January 03, 2020

A great Office365 Backup solution for peace of mind with a fantastic range of features

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Veeam Backup for Microsoft Office 365

We are currently using it to back up the complete Office365 dataset (email, Sharepoint, OneDrive) of department managers and directors, along with shared mailboxes and OneDrive or SharePoint power users. Going forward we will be adding more and more users to this. It addresses the problem of users clearing out loads of emails or files before realizing they'd deleted something they needed. It's great to be able to compare backed-up versions of a mailbox with the current production mailbox in use. It gives that peace of mind that we have easy to access backups of mailbox items and files in the event of corruption or accidental deletion.
  • Fast backup of complete mailboxes, incrementals are very quick.
  • The ability to browse a backed up mailbox in an email-client type view is very good.
  • The ability to restore individual items immediately to a live inbox is particularly helpful.
  • There are sometimes issues when backing up large Office365 accounts. Accounts with a large number of files and folders, the backups sometimes time out—whether it's down to a Microsoft throttling issue is another matter.
  • Not being able to see files/folders that weren't able to backup is also frustrating.
  • It's a fairly cheap solution and the time saved in trawling through the often slow Office365 admin portal or spent researching Powershell scripts to recover data is comprehensive compared to the fast and convenient methods that Veeam O365 provides.
Piece of mind - knowing that mailboxes are protected. The software worked well enough for us to start pushing users to store more in OneDrive, knowing that we could also protect these with the Veeam O365 product. The trial of the product was the most instrumental in deciding we'd definitely go ahead with it.
Generally, it's easy and clear to use as with most Veeam products, and the documentation helps well. However, the score could be higher if the sometimes messy processes required to mount backups were cleared up—need a specific version of Office installed on the machine, for example. Having matching client and server versions is fine but the process to resolve a mismatch is a bit clunky at present and does require some "faffing". The method to add a UNC share as a backup repository is a bit picky as well had to fiddle around with permissions when it really shouldn't have been necessary.
We have benefited from this when an employee who had left 3 months prior had not had their accounts and data properly checked through and where necessary extracted—meaning some sensitive and critical data was seemingly lost in Office365 after the retention periods had lapsed. Thankfully the longer retention period we'd kept with O365 Backup meant we could find the missing data and restore.
As in the previous question, being able to restore deleted data from a previous employee was a huge benefit. The variety of options to restore is really useful—when a user deleted a folder in their mailbox by accident, the ability to restore to the production mailbox immediately was brilliant. When restoring deleted data belonging to a previous employee, being able to restore somewhere else as a .zip file and send it to the relevant staff was very useful and time-saving.
The restore options provide good flexibility for all file/data types, and they help to keep the restore process simple and quick. The ability to browse, and even compare backed up and production mailboxes is a big benefit for users who have huge numbers of folders within their mailboxes. The ease of adding new users to the backup job(s) and speed of the backups is a big plus and makes it so much easier to quickly do and keep on top of.
We actually didn't test any other solutions. We used other Veeam software already so we decided to trial the Office365 backup and were happy enough with it to proceed without testing any alternatives.
We haven't had the need to use the support for this product yet (thankfully) but if it's anything like the support I've received for Veeam for their other products then it will be swift, helpful and knowledgeable.

Do you think Veeam Backup for Microsoft Office 365 delivers good value for the price?

Yes

Are you happy with Veeam Backup for Microsoft Office 365's feature set?

Yes

Did Veeam Backup for Microsoft Office 365 live up to sales and marketing promises?

Yes

Did implementation of Veeam Backup for Microsoft Office 365 go as expected?

Yes

Would you buy Veeam Backup for Microsoft Office 365 again?

Yes

Very well suited to providing immediate, easy to use back up protection for mailboxes and OneDrive data. Backups generally run very smoothly. Possibly not an ideal solution at present for backing up large numbers of particularly heavy power users—users that are using hundreds of GBs or into the TBs of OneDrive data, or those with unstructured, messy file and folder structures may encounter some of the timeout issues I mentioned earlier.