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Verint Community is Very Configurable.
November 09, 2022

Verint Community is Very Configurable.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Telligent Community

Overall Satisfaction with Verint Community (Telligent)

I use Verint Community to manage our private community of professional service providers. We provide software that helps them manage their firms and provide services to their clients, and they use our forums to discuss our products, business practices, client management, and growth strategies.
  • User access is robust.
  • The platform is extremely configurable.
  • Integrations are easy.
  • Analytics could be improved.
  • Emails are not configurable.
  • Customization is key for Verint.
  • We can measure call deflection.
  • We were able to configure this to measure time to response automatically.

Do you think Verint Community delivers good value for the price?

Yes

Are you happy with Verint Community's feature set?

Yes

Did Verint Community live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Community go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Community again?

No

Verint can be exactly what you want it to be - use the APIs, add embeddable, customize with SocialEdge, and you'll have the forum of your dreams. If you are looking for something basic, this is not for you. The selling point for Verint is how configurable it is, but that also means it can be quite vanilla out of the box. You'll need to work with it a bit to make it special.