Verint review
Updated September 07, 2023
Verint review
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
Workforce analasys, scheduling, forecasting, and intraday management.
- Forecast tool has graphical displays.
- Many options for scheduling
- Menu is easily to utilize
- help menu
- loading screens, bugs, glitches
- simpler base scheduling system
- Visualization into schedule gaps
- Running forecast weeks out
- Intraday for individual queues
Verint's ability to give reps auto volunteer and PTO submissions provide a definitle benefit over some competitors. Genesys ability to easily move schedule events are stronger than the current Verint event tool.
Do you think Verint Workforce Management delivers good value for the price?
Not sure
Are you happy with Verint Workforce Management's feature set?
No
Did Verint Workforce Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Verint Workforce Management go as expected?
I wasn't involved with the implementation phase
Would you buy Verint Workforce Management again?
No
The forecasts produced have aided in finding time to schedule meetings, trainings, and time off.
I have not utilized the mobile functionality