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One of the best Call recording solution
June 15, 2023

One of the best Call recording solution

James Unni | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

Verint Workforce Management is an integral part of our call center business, for call recording and quality monitoring. we record 100% audio and screen to maintain the call center operation.
  • Verint call recording
  • Verint screen recording
  • quality monitoring
  • looking to have more tools available on log analysis
  • probably more reports in web interface
  • improved call center productivity and quality
  • improvement on customer satisfaction by agent coaching
  • improvement on legal requirements with available call recording
Verint product we have is on prem and is completely different than Genesys cloud. But to compare what we have on Genesys is more all in one solution.

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

Yes

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

we are not using the WFM product of Verint, but only the call recording product.
no, we have not
Verint call recording solution is amazing and is working as expected along with screen recording. when it comes to screen recording I would think there could be some improvement needed on the integration with Windows.
But in overall it is working as expected.