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Software is solid, Fees escalate every year beyond what a new customer pays, Support is much worse than before
February 07, 2023

Software is solid, Fees escalate every year beyond what a new customer pays, Support is much worse than before

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Viewpoint Vista

Fully utilized in Accounting, Equipment Management, Job Costing, Human Resources, Purchasing, T&M Billing, and partially utilized for Project Management. We use most of the available modules.
  • T&M Invoicing flexibility
  • Payroll processing strong & flexible
  • Ability to customize fields, forms, reports
  • Trust of the company management has deteriorated over the years. Hoping the that Trimble buyout will improve, but it is yet to be seen.
  • Support has been much worse than early years. Releases have had more issues than 5-10 years ago.
  • Many of the key personnel that "owned" the product previously are gone.
  • Rapidly increasing pricing of support / software assurance every year; Motivation seems to have switched from offering a best quality product to a money-making machine with the buyout of competitors
  • Access to Job Costing Information
  • Robust payroll capabilities
With the database being open, we access the information from a number of outside sources in order to do what we need to do. Isn't a lot going the other way though, into the database.
Our staff is fairly advanced and can access information using our own built tools.
Many programs have changed since we evaluated others.

Do you think Viewpoint Vista delivers good value for the price?

No

Are you happy with Viewpoint Vista's feature set?

Yes

Did Viewpoint Vista live up to sales and marketing promises?

No

Did implementation of Viewpoint Vista go as expected?

Yes

Would you buy Viewpoint Vista again?

No

Well suited for

Vista Support

Support has deteriorated greatly than what it was years ago when we joined. We always used to get a call back same day and within an hour or so for critical issues. Sometimes now it's no response or very delayed. Knowledge of the support team is also lacking. Many issues we figure out workarounds ourselves instead of calling.
ProsCons
Kept well informed
Support cares about my success
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
No different levels available to my knowledge
Yes - We've reported many, many bugs. Takes quite a long time to resolve.
Early on (2003-2010), nearly every technician was wonderful and went above and beyond to take care of any issues. The software was their baby. Then the buyout of the company happened and everything changed. Before that, I had nothing but praise for the team.

Using Vista

Great for accounting-type people, but PM type people struggle.
ProsCons
Like to use
Well integrated
Consistent
Feel confident using
Difficult to use
Requires technical support
Cumbersome
Lots to learn
  • Accounting entry
  • Getting easy access to information from one place
Yes, but I don't use it